We are looking for an experienced Sales Operations Manager to help us drive our growth, manage sales operations and identify new opportunities for our business. To excel in this role you should be a highly resourceful, detail-oriented, and driven individual with great organizational and communication skills. This role will be interacting directly with the Director of Sales on a daily basis.
This is a part-time contract role providing coverage while our Sales Operations Manager is on maternity leave. The initial contract is expected to last 3–5 months. Weekly hours will vary depending on lead flow and sales activity (~20-40 hours per week). There may be potential to extend or evolve the role based on company needs and performance.
This is a remote position. All applicants must be available to work between 9 a.m. – 1 p.m. EST (more overlap with 9 a.m. – 5 p.m. EST is even better, if possible!).
Your main responsibilities will include:
Managing day-to-day operations of the sales team
Supporting the sales team in meeting their goals
Managing and keeping track of KPIs and metrics
Tracking performance and sales metrics within a CRM (Pipedrive), and managing our CRM and supporting systems
Managing workflow automation
Identifying qualified leads from digital campaigns, conferences, referrals, and tradeshows, and cold calling/setting up meetings with qualified prospects
Ensuring all sales prospects are properly nurtured
Maintaining a strong sense of pace and urgency to ensure work is completed on time
Tools we use:
Pipedrive
Apollo.io
Slack
Asana
Google Suite
AI Tools (ChatGPT/Gemini)
Required Qualifications:
Bachelor’s degree or equivalent experience
A minimum of 2-3 years of relevant work experience
Fluent verbal and written English
Experience with working in CRMs, preferably Pipedrive
Demonstrated project management experience
Excellent written, verbal and interpersonal communication skills
Strong data analysis skills
Experienced in workflow automation management
Well-organized and detail-oriented
Tech-savvy
Spark points for:
Experience working for a digital marketing agency
Experience working with startups
Experience supporting/implementing ABM outreach
Demonstrated knowledge of SEO
Remote work experience
To excel in this role, you should be:
A confident communicator, who understands how to effectively tailor messaging and articulate value on the phone, or over email.
A self-starter who takes charge
Capable of tailoring pitches for each lead and conversing without a script
Able to quickly develop an understanding of Fire&Spark’s services and its unique value add in the SEO agency space