Job Description
GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.
To provide high-class customer service and to increase the company’s growth and revenue through sales maximization.
KEY AREAS OF RESPONSIBILITY
Customer Service
- Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
- Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion, and Turnover.
- Understand and promote all payment methods, including PAYFLEX, PJN,and Happy Pay
- Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.
Visual Merchandising
- Maintain a thorough understanding of products and placement, including materials, care instructions, and pricin,g to effectively assist customers
- Steam, tag, price, hang, fold, replenish product, and optimize space
- Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers
Stock Control
- Monitor stock levels on the sales floor and assist with replenishing walls and tables
- Maintain stockroom organization and cleanliness, ensuring products are placed in the correct categories and easily accessible to expedite the sales process
- Actively inform managers on stock levels, sell-outs, best sellers, and any other stock requirements
- Receive and unbox product timeously when delivered, actively replenish on a daily, weekly, and when required basis
Daily Operations and Housekeeping
- Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming, and adhere to the roster
- Process customer transactions accurately and efficiently using the POS system, cash handling, variance schedule updated, credit/debit card, and payment methods
- Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces, and maintenance of general housekeeping
SKILLS AND PERSONAL ATTRIBUTES
- Grade 12
- Computer literacy
- Higher education (Advantageous)
- 1 – 2 years of work experience, preferably in a retail environment
- Knowledge of retail practices
- Demonstrated ability to perform customer service duties.
- Leadership skills