Minimum Requirements:
To qualify for consideration, the following requirements are essential:
- Grade 12 qualification/ equivalent.
- A tertiary qualification in Sales/ Marketing beneficial.
- Good verbal and written professional communication skills in English.
- Computer literacy skills.
- Clean criminal record.
- Valid and unendorsed SA Code 8 driver’s license.
Sales experience in the motor industry will be beneficial.
Practical knowledge of: - The Sales cycle.
- The retail motor industry.
- All related products/ supplementary items/ brand.
Proficient experience in: - A neat and professional appearance and behaviour at all times.
- Deadline-driven and the ability to work under pressure.
- Customer relationship-building skills.
- Effective negotiation and persuasive influence.
- Honest, ability to work unsupervised and a disciplined work ethic.
Job Specification:
The successful candidate will be responsible for the following:
Sales Responsibility:
- Attend to walk-in customers and telephonic/ email queries promptly and efficiently.
- Invite all customers to make use of the demonstration drive.
- Maintain a high level of customer prospecting and actively engage in business development initiatives.
- Establish a daily call scheduling system to follow up on prospective customer leads.
- Follow up on existing customers according to the company schedule and develop a “Spotters” network.
- Ensure vehicle unit sales and vehicle accessory sales are aligned with the dealership and/ or franchise requirement.
- Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement.
Customer Care:
- Ensure to introduce customers to all accessories and additional services, e.g., warranty/ service/ insurance
- Ensure the correct handover procedure is followed once the vehicle is prepared and delivered as per standard requirement.
- Ensure that satisfactory CE levels are achieved as per manufacturing targets.
Administration: - Keep updated and comply with all applicable Group/ Dealer/ OEM prescribed policies and procedures.
- Complete all documentation in full according to company procedures.
- Maintain accurate records of all transactions and collect all monies due to the company upon delivery of the vehicle.
- Ensure demonstrator/ company car is kept in showroom condition.
Product/ Industry Knowledge: - Attend all sales meetings, product/ business updates and training courses as required by management.
- Keep updated with new motor industry trends with self-study of relevant reading material.
- Any ad hoc admin/ other responsibilities as and when required, as per management discretion.